• Employee performance management: 2x2 with “can/can’t” vs. “will/won’t”
  • Action plan and a time frame for each quadrant
  • the “can + will” are the “flowers” → make sure you’re watering them! (metaphor of garden where his grandma told him the most important part of gardening is watering the flowers so their canopies prevent weeds from growing)
• Company Culture = sum of good behavior present - sum of undesired behavior tolerated
• Firing
  • the jigsaw metaphor. The one piece that’s ALMOST right, and you almost try and force it and end up fraying the edges of the puzzle piece. It’s a great piece, but it might belong in another puzzle.
• Every business has 5 stakeholders
  • Employees
  • Customers
  • Community
  • Suppliers
  • Investors
• Get to know all 5 stakeholders and choose which order you want to put them in re: importance.

Competitive People

3 reasons:

1. They like to win
2. They enjoy beating other people
3. They enjoy competing against themself (beating old records, etc.)