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If you need to reschedule, my assistant will do their best to get you rescheduled, but know that in the event that we are unsuccessful, you will be billed at the original date (unless you cancel or reschedule more than 10 business days before the original session).

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Each client should have a recurring slot, whether that’s weekly, every-other-week, or monthly.

Scheduling

My assistant will reach out to you, or your support person, to set up an initial schedule. She will gather the relevant information needed to provide a list of options that best suit your schedule. You will be required to review the options and provide feedback so she can make any necessary adjustments. It should be understood that all options provided, whether for initial scheduling and/or rescheduling, are offered on a first-come, first-served basis and are pending until you have confirmed the requested date(s).

Rescheduling Policy

If a client needs to reschedule, clients should let me know ASAP. I have a full roster of clients, and juggling the calendar needs of 20 people is a challenge. I don’t guarantee I will be able to reschedule you, but I will do my best. Same goes for me, if I have to reschedule, I’ll do my best to reschedule you ASAP.

• Weekly Clients: Reschedules are limited to the same week. If your session is scheduled on a Thursday, however, and you need to reschedule for a different day, it will count as a cancellation as I do not take sessions on Fridays.
• Every-Other-Week Clients: I prefer to prioritize reschedules to the week of the originally scheduled session, but I am open to scheduling for the following week if you are okay with having two sessions in back-to-back weeks as a result.
• Monthly Clients: You have the most flexibility. I prefer to have 4 weeks between our sessions because it’s a lot of time, so if we can reschedule for the same week, I prefer that. If not, let’s try to avoid having two sessions too close because it stretches the distance between when we meet and consequentially leaves less time for real session work in favor of “catching up.”

Cancellation & Refund / Credit Policy

• Any sessions that the client cancels or we are unsuccessful at rescheduling within 10 business days of the original session will be billed at my standard rate.
• Conversely, if I have to cancel a session for any reason (e.g. I take a vacation), that’s on me and I’ll adjust your rate for that month on a pro-rated basis. How does pro-rating work? We’ll take the # of sessions you were supposed to have before I canceled and we’ll divide your monthly rate by that and subtract however many sessions we miss because of my schedule change (e.g. if you had 3 scheduled, I cancel one for vacation, and your rate is $3,000 / mo., we’ll only bill you for $2,000 that month).

Discontinuing Sessions

• If, at any point, you determine that you have reached a stage where you no longer need or wish to continue coaching sessions with me, you are welcome to do so. My only request is that you have one "final" closing session with me. This is not to convince you to reconsider. I respect your decision, but would like to have one final session so that I have a clear understanding of how you arrived at this decision and can make note of it in your client file. Please do not "ghost" me, as this will be noted in your client file for future reference.
• Please do not reach out to my assistant directly to cancel all sessions, as she will redirect you to speak with me first. Any currently scheduled sessions will remain on the calendar until our final session.
• You are always welcome to change your cadence to a less frequent model and/or schedule future sessions on an "a la carte" or "as needed" basis, if you feel you still need coaching but not on the cadence you currently have. This will also require a session for discussion and I will instruct my assistant on the changes that have been agreed to.